Trust, Safety & Insurance
There are three important ways in which we create an environment for a secure car sharing community:
  1. Member profiles are authentic
  2. The community self-moderates, using profiles and ratings to evaluate members and vet those that do not respect the LifeSocial Rideshare spirit of positive community collaboration.
  3. LifeSocial Rideshare has a dedicated Member Relations team, available every day to support users, so you always get the best experience out of the LifeSocial Rideshare platform.
Authenticity
The LifeSocial Rideshare platform is driven by people, real people! That's why members use their real identities, and pseudonyms are not accepted, ensuring that people behave responsibly, under their real name (and real photo!): phone numbers and emails are both verified and we offer Facebook Connect so members can link their LifeSocial Rideshare profile to their existing social network.
Trust
Trust is at the centre of all communities, and LifeSocial Rideshare is no exception. On Lifesocial, every time two members meet in real life they publicly rate each other, allowing the members to build up a trusted community reputation. This means that before you travel with another member you can read their ratings and benefit from the experience of other members. If a member has been declared trustworthy by several people in the past, you can trust them too.
Police Verification Check
Users can optionally submit their National Police Check to us, after receiving this we manually review and place a verification stampm on the users profile. This is yet another step that we take to ensure the safety of our Rideshare Community.
National Police Checks can be ordered directly from the AFP https://afpnationalpolicechecks.converga.com.au
Choice
On LifeSocial Rideshare, you get to choose your travelling companions. Passengers contact drivers of their choice, and in turn, drivers can quickly accept or decline requests. To help members decide, in addition to ratings, LifeSocial Rideshare provides valuable information about each members recent activity and experience level. This means you will always be confident and comfortable planning a car share.
Professional Moderation
LifeSocial Rideshare moderates all published content to ensure that member interaction is always respectful and responsible. All photos, comments and profiles are scrutinised to guarantee the trustworthiness of our community, and provide you with a reliable, high quality service. It is not unusual for us to ban someone from the site or contact the person for further information if things do not look right.
Insurance
Passengers contributions to drivers do not generate profit, they only offset costs, therefore ridesharing is not ever hire and reward. The Australian Insurance Law Association and it's members have agreed that if your passengers contribute towards your running costs your insurance cover will not be affected. Rides must only be given in a vehicle seating eight passengers or less. LifeSocial Rideshare fulfills these conditions, as we limit the number of seats available to 5.
Confidentiality
LifeSocial Rideshare needs your phone number to verify your identity and to send you notifications when you plan a car share. But this doesn't mean anyone will be calling you on it! Whether you prefer to receive emails or just don't have time to take calls, enabling the Hidden Number Option means your number will NOT be shown to members on your profile. And thanks to our internal messaging service, you can talk to any member without ever disclosing your email address either. When a member writes to you, you'll get a nice email from us, letting you know that you have a message available in your member space. It's simple and all your details remain strictly confidential.
Meet our Member Relations Team
The Member Relations Team is available every day of the week to help our members get the best out of LifeSocial Rideshare: a dedicated and friendly team that provides answers within 24 hours and can find a solution to everything!